Exchange Policy / Terms & Conditions
If you want to exchange a purchased item then you have to call at our number and let us know the reason of exchange. The exchange will take up to 5 business days due to the changes we have to make in our transition and pending orders records. The delivery cost will be borne by the customer for both the times.
Detail Policy :
If you decide to send us products to re-check or if the products are returned to us for warranty repair, all products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the products. Failure to do so may invalidate the warranty. Watchbachat.com will assess a minimum of 20% restocking fees on any returned products if returned within 3 days of shipping and will not provide any cash back, customer can purchase another product of remaining value. All shipping charges to deliver products to our company are fully paid by you - we will not refund shipping costs at any case. Please allow up to seven (7) business days for our technician team to check out your returned products.
If the products are found NOT DEFECTIVE, we shall return the products to you and you shall bear the shipping costs.
If the products are found to be DEFECTIVE and the products are covered under the manufacturer's warranties, the defective products will be repaired by the manufacturers and the repaired products will be shipped out to you by Courier. We shall not be responsible for products that are damaged during shipment or due to misuse/abuse by the customer/shipping carrier.
1. All claims must be within seven days from the date you received the package. We will track when you received the package by tracing on the tracking number of your order.
2. We shall not entertain to any claim whatsoever after the 5 day warranty period.
3. Replacement warranty can be claimed only if the product is unused, and all the tags are intact. Replacement of the product is issued only when Timesnwatch.pk has received the product returned by the customer.